This site uses cookies.

The types of cookies we use, and the way we use them, are explained in our Privacy Policy. By clicking "Accept" or continuing to use our site, you agree to our use of Cookies.
More information


Brian Madigan LL.B., Broker

RE/MAX West Realty Inc.,
Independently owned and operated

96 Rexdale Blvd. 
Toronto, Ontario 

Phone: 416-745-2300

Cell: 647-404-8150 
Toll Free: 1-888-507-0817

Search in:  

Sort by:

Notices for Customers

September 7, 2018 - Updated: September 7, 2018

Notices For “Customers”


Can brokerage receive notices for seller Customer, or only for seller Clients?


The delegation of authority is set out in the standard form Agreement of Purchase and Sale. The Listing agent will have authority to give and receive Notices on behalf of the Seller, and the Buyer agent will have authority to give and receive Notices on behalf of the Buyer.

For Multiple Representation situations, this is precluded, since it would be very difficult to determine precisely when the agent holds a particular piece of information for either the Seller or the Buyer. Critically, the precise time is often very important, so this risk is simply eliminated completely.

In neither case, is the delegation of authority set out in either the Listing Agreement or the Buyer Representation Agreement.

Similarly, the Seller Customer Service Agreement and the Buyer Customer Service Agreement make no reference to the giving and receiving of notices. That’s a fairly perfunctory duty and really doesn’t involve fiduciary duties.

You will notice that fax, email, and delivery to a specified address are all quite appropriate, so this need not necessarily involve the parties personally, their respective “registrants”, or their lawyers. It simply depends upon “who”, “what” or “where” the parties pick.

Essentially, this means that there is nothing to prevent the delegation of this authority to a registrant providing “customer service” to a consumer. However, for the same reasons as above, if the registrant was providing services to both the Buyer and the Seller, then, this would not be allowed. It’s not actually “illegal”; it’s simply “unwise”.

There could be many reasons why a party would prefer their own “registrant” providing merely “customer services” to be able to step into this role, ie. They may be planning to be out of the country for several months.

The Agreement of Purchase and Sale would have to be amended accordingly. This provision should be set out in Schedule “A”.

Brian Madigan LL.B., Broker

Tagged with: notices standard agreement customer services allowed ontario law
| | Share

Brian Madigan LL.B. Broker

RE/MAX West Realty Inc. Brokerage

Independently owned and operated

96 Rexdale Blvd. , Toronto Ontario,

Phone: 416-745-2300

Powered by Lone Wolf Real Estate Technologies (CMS6)